Welcome to https://ppoffriend.com/ (the “Site”), operated by PPOF FRIEND / QAVLEN.LLC (“we”, “us”, or “our”).
By accessing or using our Site, you (“you”, “user”, or “customer”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Site.
Company: QAVLEN.LLC
Address: 1 Mid Rivers Mall Dr Ste 230, Saint Peters, MO 63376, USA
Email: support@ppoffriend.com
1. Use of the Site
1.1 Eligibility
You must be at least the age of majority in your jurisdiction (typically 18 years old) to make purchases on the Site. By using the Site, you represent that you meet this requirement.
1.2 Personal Use
The products and services offered on the Site are for personal, non‑commercial use only, unless we expressly agree otherwise in writing.
1.3 Account Responsibility
If you create an account, you are responsible for:
- Keeping your login details confidential
- All activities that occur under your account
Notify us immediately if you suspect unauthorized use of your account.
2. Orders & Payment
2.1 Placing Orders
When you place an order, you are making an offer to purchase products in accordance with these Terms. We may accept or reject your order at our sole discretion (for example, due to availability, pricing errors, or suspected fraud).
2.2 Order Confirmation
After placing an order, you may receive an email confirming that we have received it. This confirmation does not guarantee acceptance. A contract is formed when we dispatch the products and send a shipping confirmation email.
2.3 Pricing & Availability
- All prices are displayed in the currency shown on the Site (typically USD), unless stated otherwise.
- We reserve the right to change prices, promotions, and availability at any time without notice.
- In case of obvious pricing errors, we may cancel or refuse any orders placed at the incorrect price.
2.4 Payment Methods
We accept various payment methods as shown at checkout (e.g., credit/debit cards, PayPal, etc.). By submitting payment information, you represent that you are authorized to use the chosen payment method and authorize us (or our payment processor) to charge the total amount of your order.
2.5 Taxes & Duties
- Applicable sales taxes may be added at checkout according to your location.
- For international orders (if available), customs duties, taxes, or import fees may be charged by your local authorities and are your responsibility.
3. Shipping & Delivery
Details of our shipping and returns practices are described in our Shipping & Returns Policy, which forms part of these Terms. By placing an order, you agree to that policy.
- Delivery times provided are estimates only and are not guaranteed.
- Risk of loss and title for products pass to you upon delivery to the shipping address you provide (or, in some jurisdictions, upon delivery to the carrier).
4. Returns, Refunds & Exchanges
Our Shipping & Returns Policy sets out when and how you can return products, request refunds, or make exchanges. We reserve the right to refuse returns that do not comply with that policy.
5. Product Information & Use
5.1 Descriptions
We strive to provide accurate product descriptions, images, and specifications. However, minor variations in color, size, or appearance may occur due to screen settings or manufacturing differences. We do not guarantee that all information is error‑free or complete.
5.2 No Veterinary Advice
Information on the Site (including product descriptions, guides, or articles) is for general informational purposes only and is not a substitute for professional veterinary advice, diagnosis, or treatment.
Always consult a qualified veterinarian regarding your pet’s health, diet, and special needs.
5.3 Safe Use
You are responsible for:
- Selecting products suitable for your pet’s size, age, and behavior
- Supervising use where appropriate (e.g., toys, chew items, outdoor gear)
- Following product instructions, warnings, and care guidelines
We are not responsible for injuries or damage resulting from misuse, lack of supervision, or failure to follow instructions.
6. Intellectual Property
6.1 Ownership
All content on the Site, including but not limited to text, images, graphics, logos, icons, videos, and software, is owned or licensed by QAVLEN.LLC and is protected by copyright, trademark, and other applicable laws.
6.2 Limited License
We grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Site for personal, non‑commercial purposes. You may not:
- Reproduce, distribute, modify, or create derivative works based on the Site or its content
- Use any content for commercial purposes without our prior written consent
6.3 Trademarks
All trademarks, service marks, and trade names, including PPOF FRIEND, are the property of QAVLEN.LLC or their respective owners. Unauthorized use is prohibited.
7. User Content
7.1 Reviews & Submissions
If you submit reviews, comments, photos, or other content (“User Content”), you grant us a worldwide, non‑exclusive, royalty‑free, perpetual, irrevocable, and sublicensable right to use, reproduce, modify, display, and distribute such content in connection with our business (including marketing and promotion).
7.2 Your Responsibilities
You represent and warrant that:
- You own or have the right to use and share the User Content
- Your content does not infringe any third‑party rights or violate any laws
- Your content is not defamatory, obscene, hateful, or otherwise inappropriate
We may remove or edit User Content at our discretion but are not obligated to do so.
8. Prohibited Activities
You agree not to:
- Use the Site for any unlawful or fraudulent purpose
- Interfere with or disrupt the Site, servers, or networks
- Attempt to gain unauthorized access to any part of the Site or other users’ accounts
- Use automated tools (bots, scrapers, etc.) to access the Site without our written permission
- Upload or transmit viruses, malware, or other harmful code
We may suspend or terminate your access to the Site if we believe you have violated these Terms.
9. Third‑Party Services & Links
The Site may contain links to third‑party websites or services that are not owned or controlled by us. We are not responsible for:
- The content, policies, or practices of third‑party sites
- Any loss or damage arising from your use of third‑party sites
We recommend reviewing the terms and privacy policies of any third‑party websites you visit.
10. Disclaimer of Warranties
To the fullest extent permitted by law:
- The Site, its content, and all products and services are provided “as is” and “as available” without warranties of any kind, whether express or implied.
- We do not warrant that the Site will be uninterrupted, error‑free, secure, or free of viruses or other harmful components.
- We make no guarantees regarding specific results or outcomes from using our products or the Site.
If your local laws do not allow certain exclusions, some of the above may not apply to you, and your statutory rights remain unaffected.
11. Limitation of Liability
To the fullest extent permitted by law:
- We (and our officers, directors, employees, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of goodwill, arising out of or in connection with your use of the Site or products.
- Our total aggregate liability for any claim related to the Site, products, or these Terms shall not exceed the amount you paid for the specific product(s) or service(s) giving rise to the claim.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless QAVLEN.LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:
- Your use of the Site or products
- Your breach of these Terms
- Your violation of any law or third‑party rights
13. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to our data practices as described in the Privacy Policy.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes are effective when posted on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms.
15. Governing Law & Dispute Resolution
15.1 Governing Law
These Terms and your use of the Site are governed by the laws of the State of Missouri, USA, without regard to its conflict of law principles, unless otherwise required by the laws of your country of residence.
15.2 Disputes
In the event of any dispute arising out of or relating to these Terms or your use of the Site, both parties will first attempt to resolve the matter informally by contacting each other.
If a resolution cannot be reached, disputes may be brought before the competent courts located in Missouri, USA, unless otherwise required by applicable law.
16. Termination
We may, at our sole discretion and without prior notice, suspend or terminate your access to the Site or your account if we believe you have violated these Terms or engaged in fraudulent or harmful activity. Upon termination, your right to use the Site will immediately cease, but any obligations or liabilities incurred before termination will survive.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
18. Contact Us
If you have any questions about these Terms & Conditions, please contact:
PPOF FRIEND / QAVLEN.LLC
Address: 1 Mid Rivers Mall Dr Ste 230, Saint Peters, MO 63376, USA
Email: support@ppoffriend.com
We will do our best to assist you in a timely manner.